All your questions have answers
💍 PRODUCT & MATERIALS
Are your products made of real gold and diamonds?
Yes, all our jewellery is crafted using certified 18kt gold and natural, ethically sourced diamonds.
Are the stones you use natural or lab-grown?
We primarily use natural gemstones and diamonds. Each product listing specifies the type of stones used.
Can I customize a piece?
Absolutely! We offer customizations on select items. Contact our team via WhatsApp or email to get started.
📦 ORDERS & SHIPPING
How long will it take to receive my order?
Orders within the UAE typically arrive on next working day. International orders may take 7–10 days.
Do you offer free delivery?
Yes! We offer free shipping across the UAE and reasonable rates for international deliveries.
How can I track my order?
Once your order is shipped, you’ll receive a tracking link via SMS or email.
🔁 RETURNS & EXCHANGES
What is your return/ exchange policy?
We accept exchange within 7 days of delivery for unused, unworn items in their original packaging. The credit amount equal to order amount will be provided to make the next purchase. NO REFUND will be provided. Please reach out to our support team to assist you.
🧾 PAYMENTS & PROMOS
What payment methods do you accept?
We accept major credit/debit cards, Apple Pay, Tabby, and bank transfers. Cash on Delivery (COD) is also available within UAE.
Can I use discount codes?
Yes! You can apply valid promo codes during checkout. Follow us on social media or WhatsApp for secret offers 💬
Do you offer installment options?
Yes! Easy payment options through Tabby and Tamara are available at checkout.
🛠 CARE & WARRANTY
How do I care for my jewellery?
Store your jewellery in a soft pouch, avoid contact with perfumes, and clean with a soft cloth regularly.
Do you offer a warranty?
Yes, we provide a lifetime guarantee on gold purity and offer repair services for manufacturing defects.
If you have more questions, please feel free to reach us out on whatsapp (+97450057496) or Email (rarestoneqa@gmail.com)